Xendam — Privacy Policy

Xendam (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including through WhatsApp, our website, and other platforms.

Section 1

Information We Collect

We may collect the following information when you use Xendam:

Personal details: name, phone number, and email address.
Delivery details: pickup and drop-off addresses, item descriptions, and contact numbers provided for orders.
Payment details: information required to process your payments (e.g., bank transfer references, payment confirmation IDs). We do not store your full card details; payments are processed securely by our partners.
Device & usage data: basic logs such as date/time of orders, communication with riders, and app/website interactions.

Section 2

How We Use Your Information

Process and deliver your orders.
Communicate with you about your delivery status.
Assign riders and share relevant details with them (only what they need to complete the delivery).
Improve our services and customer support.
Comply with legal obligations and prevent fraud.

Section 3

How We Share Your Information

We only share your information with:

Riders: to complete your delivery (pickup/drop-off details, contact phone numbers).
Vendors/partners: when you place an order from a registered vendor on our platform.
Payment providers: for processing your transactions securely.
Authorities: if required by law or to protect against fraud, abuse, or harm.

We do not sell your personal data to third parties.

Section 4

Data Security

We take reasonable steps to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

Section 5

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your information.
Request deletion of your data (subject to legal and operational requirements).
Withdraw consent for marketing communications.

To exercise these rights, contact us at support@xendam.com.

Section 6

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations.

Section 7

Children’s Privacy

Xendam’s services are not directed to children under 18. We do not knowingly collect personal information from children.

Section 8

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “last updated” date.

Privacy Policy